FAQ

To find out the fitment of the part to your vehicle, we ask you to send us your VIN code, either through the widget on our site or by contacting us through our email: help@betterpriceparts.com

Please do not hesitate to contact us.

We currently accept the following payment methods: Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, and Meta Pay.

If your order hasn’t been shipped yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.

On the contrary, if we cannot modify nor cancel your order, you will have to request a return or exchange upon it arriving.

Even though this rarely occurs, mistakes can happen; hence, you might have the wrong product. In this case, contact us.

If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.

Orders are processed within 1-2 business days. You will receive a notification once your order has shipped.

Once your order has shipped, you will receive an email with tracking information. You can also track your order through your account on our website.

No, currently we don't offer international shipping to any countries except the United States. Please contact us for any requests.

We accept returns within 30 days of purchase. Items must be in their original condition, unused with the original OEM packaging and label. Please contact us to initiate a return.

To exchange an item, please return the original item and place a new order for the desired item. Contact us for any further assistance.

Refunds are processed within 5-7 business days after we receive the returned items. You will be notified via email once your refund has been issued.

Our products are ALL 100% ORIGINAL/OEM. Each product page provides specific information about the product.

The OEM packaging changes a lot through the years to have more sustainable materials. Hyundai and Kia have many OEM boxes with different colors ranging from red, white, blue and brown boxes.

Each and every part has the part number and brand logo on it or its packaging. Please refer to the holographic label on the product. You can also find these holographic labels on our product pictures.

To create an account, click on the 'Create Account' button at the bottom right corner of our website and follow the instructions.

If you have forgotten your password, click on the 'Reset Account Password' link at the bottom right corner of our website. Enter your email address, and we will send you instructions to reset your password.

To update your account information, log in to your account, and navigate to the 'Account Settings' section where you can update your personal information, address, and payment methods.

Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend contacting us and providing us your VIN number before ordering.

The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle and are the original parts. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver the same performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker and is often made with cheaper and worse quality.

You can contact our customer support team by email at support@betterpriceparts.com or using our live chat feature (Located in the bottom right corner of our website). Our support hours are Monday to Friday, 9 AM to 6 PM EST.

Our company is located in United States, Florida. We do not have a physical storefront, but you can reach us through our website or contact details provided.

We value your feedback! Please use the feedback form on our website or send us an email at feedback@betterpriceparts.com to share your thoughts and suggestions.

Yes, we offer wholesale pricing for bulk orders on certain products. Please contact our wholesale department at wholesale@betterpriceparts.com for more information and to set up a wholesale account.

The minimum order quantity for wholesale pricing varies depending on the product. Please contact our wholesale department for specific details.

To apply for a wholesale pricing, please contact our wholesale department at wholesale@betterpriceparts.com. Once your application is reviewed and approved, you will receive a confirmation email with further instructions.